Complaints
If you have any concerns or wish to register a complaint, request you to follow the below process:
Step 1 – Name, address and telephone number of the investor relation officer who shall attend to the investor complaints are as follows:
Name: Mr. Manan Shah
Designation: Manager
Address: Avestha Fund Management, Shanazeen,
Ground Floor, Babulnath Road, NS Patkar Marg, Mumbai 400007
Phone: +91 22 3595 5075
Email: manan@avestha.com
Step 2 – If the investor is not satisfied with the response received by following the Step (1) above then he/she may escalate the concern with all relevant details by marking a mail to ops@avestha.com
Step 3 – If the resolution provided at Step (1) and then Step (2) does not meet your expectation, you may approach:
1. SEBI’s grievance system – SCORES i.e. SEBI Complaints Redressal System and lodge your grievances at https://scores.gov.in/scores/Welcome.html or you may download the SEBI SCORES app on mobile from Apple Store and Play Store. For any queries/feedback or assistance, you may also contact their toll-free helpline service number (1800 266 7575 or 1800 22 7575) which is available all days from 9:00 a.m. to 6:00 p.m. (excluding declared holidays).
OR
2. You may initiate the dispute resolution through SMARTODR (https://smartodr.in/login). Please also note that dispute resolution through ODR Portal can be initiated at any stage of the escalations mentioned herein above.